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The dietary department does an amazing job!!

– Allie P.

The staff is wonderful!
They are kind, caring, and perfectly suited for their roles.
Great job, Autumnwood staff!
Thank you!!

– Diane H.

“Morgan (the RN Unit Manager) listens and follows up on everything she's promised.  She is a strong patient advocate and an effective leader.”

– Susan

If you have to come to a rehab facility, I would pick Willowbrook Manor. From what I have experienced here and heard about other places, I think Willowbrook must be one of the best. You can’t be at a place as long as I’ve been without making friends with staff and other residents. The therapy here is great, I wouldn't have gotten where I am without them. You can’t ask for more attentive and caring therapists. The doctors here are also great and I've been pleased with their responses. There is a lot of support and I have a lot of good memories here. This is a good place and I'd be happy to tell anybody that.

– Phyllis S

To the staff, management and nurses of The Laurels of Chagrin Falls, I would like to extend my gratitude for the excellent care of my Mother. Any and all request on my family's behalf were met with promptness and consideration to my family members underlying needs. I can wholeheartedly recommend that for any family member that is tasked with the responsibility of making the decision on where to send a loved one for skilled nursing that they consider and shortlist The Laurels of Chagrin Falls among those that they plan to get in contact with.

– Sean S

There comes a time in life when the only really important thing for consideration is "Will my loved one be well cared for here?" We had toured several facilities, my wife and I, in preparation for that dreaded day. My wife, Joyce, Has that terrible disease of Alzheimer's, and the Laurels of Dekalb was our choice. I say our choice, for that although she was progerssing, as all do with this disease, she was part of the decision making. Before considering a facility we never made an appointment because there are care givers who would be certain "things were in place", if they knew a potential customer was coming to visit.

From our first exposure to the Laurel's it ranked way up there as far as cleanliness, friendly staff and resident room tidiness. We were met by the Administrator and as we were introduced to everyone from dietary to marketing, names were used for us as well as staff members. The smell of soiled clothing and/or to sleeping materials is a real turnoff for me. I have never lost sleep wondering if she is receiving the best care available, because I know in my heart of hearts that the Laurel's is the best of the best. I must say, in all my visits, only once did the smell strike me, and I have been there many, many times. An occasional accident is bound to happen, but for the smell to be prevalent and pervasive is not.

My wife, Joyce, receives better care than I could possibly provide. For consideration is around the clock nursing, administration of meds, monitoring, nutrition, hygiene and ambulation. The average person is unable to sustain any, let alone all of them, over time. I did it for over 6 years and let me say, "It took its toll".

The staff of the Laurel's has been more accommodating than could ever have been expected. To hear a RN or CNA say to a resident that they "love them" is more than just words. Think of how comforting this must be to one in the "memory care unit" who may have an occasional visitor. We do not know what those with dementia or Alzheimer's are able to process, but to see a smile come across their face is certainly rewarding to both the resident and to the caregiver.

How do you put thousands of thoughts into a few words is challenging, but I have done my best to convey by heartfelt thanks to God for guiding us to the Laurel's of DeKalb.

– Jim S

My experience at Regency at Grand Blanc, for short-term rehabilitation, was very positive. Everybody I came in contact with was very helpful, kind, and attentive. The PT/OT dept. exceeded my expectations. They worked with me toward being independent when I finally went home, and were very encouraging.

– Beth B.

I was hoping to go home after my hospital stay but wasn't feeling strong enough to be on my own yet. The therapy team at Regency At Lansing West helped me get stronger and worked me hard. They showed me how to safely take care of myself and taught me different techniques. Everyone was so great and polite!

– S. Whipple

Regency is a very professional facility. The entire staff was very pleasant to work with and the level of acute rehabilitation was top notch. Social services, nursing staff, and the shift caregivers treated our relative with plenty of respect and wonderful attention. The facility handled 2 isolated Covid incidents as well as could be expected. We recommend that you give this facility a chance to help your loved one recover from any incident..

– M S