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I had a recent stay at this facility and everyone from housekeeping to maintenance to dietary to laundry to rehab services to complimentary transportation and finally to nursing services, was polite. They knew their responsibilities and were always responsive to resident needs. At first it was difficult being the patient as opposed to the caregiver, but I soon began to love the staff. Every nursing person worked for the comfort of the resident, but I felt the most "looked after" by Teresa, RN on day shift and Lisa, RN on night shift. They just inspired competency and comfort by their knowledge and calm personalities.

– Kathalee R

My mom has been at The Laurels of New London for almost two months. My family and I are very pleased with the care she has received. The staff has been very compassionate during this very difficult time. I would definitely recommend The Laurels of New London.

– Gail

“I appreciate all of your care and efforts to putting me on the road to a good recovery. I would not have made it without all of the staff that cared. Thank you.”

– Barbara

"You really care and make sure your patients feel love and get the attention they need, above and beyond the call of duty."

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Awesome Staff, who really cares.

– G.S.

My mother stayed here for short term rehab. Staff was very helpful, and the therapy department outstanding. My mother had her own private room, great window view, and extremely spacious.

– Renee R

Staff kind caring and I definitely would recommend sending my family there . Love the new management very passionate

– Patricia J.

I’d like to share my wonderful experience at Regency at Lansing West Rehab Facility, it's outstanding!
The facility itself is clean and welcoming, but it’s the staff that makes Regency such a special place.

– Michael M.

My mom had a wonderful experience. The staff was amazing. The facility is very nice and feels homey.

– Sandra D.