My stepfather was there for 2 weeks to recover from surgery and I thought the experience was great. The facility is very clean and beautiful and the staff was very helpful.

– Juliana

My elderly mother broke her hip and required extended rehab after surgery. The hospital gave me 2 rehab options and thankfully, I selected Regency at Westland. Our family was pleased with the services - especially the Care and PT staff. Everyone was willing to work with you to ensure a good experience. The food was good too, adapting the meals to the residents needs. The facility was always clean, too.

– C

My mother stayed at Regency at Westland Newburgh/Ford from August 10th to September 12th. While it is a very nice facility, it is very evident that they are very short staffed and/or lack compassion for a very vulnerable population. Special kudos to Jennifer, CNA and Kaycee, CNA. If they were assigned to my mom, I knew she would be very well cared for. It is very obvious that they throughly enjoy caring for others. They are very compassionate, patient and efficient. My mom is non-verbal from a stroke, thus it required patience, attentiveness and compassion. She was admitted here to gain strength before transferring home. Our family made it our duty to frequently visit her due to instances of other residents roaming in her room, delayed call light response of up to as long as 35 minutes, not to mention she was left in her wheelchair after therapy for at least 6 hours. When administration was notified of her being left in a wheelchair for an extended period of time, she stated that she would follow up and asked me “Do you want your mother to go to bed at a certain time?” I explained to her that sitting too long anywhere is a risk for pressure ulcers/bed sores. The goal of my communication was just to ensure this didn’t happen again. After all my mom is an adult. Overall, it was an “ok” stay but only because we strongly advocated for my mom and ensured we frequently visited. Some people are not as blessed to say the same thing. I will also say that anytime I spoke to anyone on the phone, I felt rushed and unheard this also included social work. Proceed with caution and do your research! I hope this helps someone else.

– Mekeia

My cousin was recently at this facility for iv therapy and rehab for 2 weeks and she received outstanding care. The staff (especially Monica) was very attentive and took great care of her. If ever you or your family are in need of assistance, I would recommend Regency at Westland 100%!

– Janice

I was at this facility from 07/27/2024 to 08/18/2024. There were a few instances that I was unhappy with but overall my 3 week stay here was pretty good. I wouldn’t hesitate to refer this place to other people and if I’m ever in need of their services I would definitely consider going here again. The food was decent for the most part. Four people I would like to give 5 stars to. Sally, Stephanie and a male nurse that I didn’t get his name and Brad in physical therapy. I was in room 306 if that helps administration identify the male nurse. These 4 people gave me the impression that they care about the patients and about their jobs.

– John

What makes a business is the people that work there. The people at Regency were so kind and caring to my husband they are awesome. I never had a question that wasnt answered I loved every person there and would recommend them highly.

– Florence

I had my father in this facility last month after a knee replacement and I have nothing but great things to say about this place. The staff was very kind and the facility is exceptionally clean. They are one of the very few facilities in the area that offer private rooms for rehab patients.

– Natalie

The building is beautiful and very clean. The physical and occupational therapy was beyond what I anticipated with A-1 therapists and a great workout gym. The food was good and not served cold. The caregivers and nurses are more than caring and dedicated to their patients. The only problem I had was occasionally, their would be only one caregiver responsible for an entire hall (15 to 45 patients) and even expected to help on other halls. And when this happened, you pushed your call buttonjmlt may take 1 or 2 hours for the caregiver to respond. And that is not their fault, it is the management's fault for not hiring enough caregivers. A good suggestion would be to install an intercom in every room. There would be plenty of room to install the intercom in the ceiling with the tall roofs that they have. That way patients would be answered in a timely manner, especially if they were choking or having a heart attack. And the caregivers could continue to tend to their patients instead of answering call buttons. With that one exception, this is a perfect place for your loved ones.

– Sally

Friendly staff. My mom was only there for rehab but they were very good and treated her well.

– Sharon

I am a friend or relative of a current/past resident Very friendly and helpful staff. Meticulously clean and beautiful facility. Only complaint from my father was late dinner (6-7 pm usually) and the food was always cold.

– Daughter

Beautiful facility! Caring and knowledgeable staff.Highly recommend!

– Jennifer

My loved one has been a resident of Regency of Westland for several months. The staff has been kind and understanding. The facility is clean and they do a good job.

– Sally